TERMS OF SUPPLY
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it OR Please note that before placing an order you will be asked to agree to these Terms. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.
1.INFORMATION ABOUT US
1.1We operate the website www.fredasbarn.co.uk We are Pam Price trading as Fredas Barn of 81 Squireswood, Fulwood, Preston, PR2 9QA.
1.2To contact us, please see our Contact Us page.
2.1The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
2.3The packaging of the Products may vary from that shown on images on our site.
2.4All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3.USE OF OUR SITE
4.HOW WE USE YOUR PERSONAL INFORMATION
5.IF YOU ARE A CONSUMER
5.1If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
5.2As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6.HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
6.1Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.
6.3We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.4If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
7.OUR RIGHT TO VARY THESE TERMS
7.1We may revise these Terms from time to time in the following circumstances:
(a)changes in how we accept payment from you;
(b)changes in relevant laws and regulatory requirements;
7.2Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7.3Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
8.YOUR CONSUMER RIGHT OF RETURN AND REFUND
8.1If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
8.2However, this cancellation right does not apply in the case of any made-to-measure or custom-made products OR products made to your specification or clearly personalised
8.3Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
8.4To cancel a Contract, please contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.4. If you returned the Products to us because they were faulty or mis-described, please see clause 8.5.
8.5If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.6If the Products were delivered to you:
(a)you must return the Products to us as soon as reasonably practicable;
(b)unless the Products are faulty or not as described (in this case, see clause 8.5), you will be responsible for the cost of returning the Products to us;
(c)you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
8.7Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
8.8As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9.1Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2Delivery will be completed when we deliver the Products to the address you gave us.
9.3The Products will be your responsibility from the completion of delivery.
9.4You own the Products once we have received payment in full, including all applicable delivery charges.
(The rest of the terms on continued on page 2 of the terms of supply - click here to view them)